Frequently Asked Questions

Everything you need to know before placing your order.

How long does delivery take?

Most orders are processed within 24–48 hours and delivered within 1–5 business days depending on your location and delivery schedule.

Where do you deliver?

We currently deliver across Johannesburg, Pretoria, Rustenburg, and surrounding areas. Delivery availability may vary based on location.

How will I know when my order has shipped?

Once your order has been dispatched, you will receive a confirmation email with tracking information and delivery updates.

Are your plants healthy and ready for my home?

Yes. Every plant is carefully inspected before dispatch to ensure it arrives healthy, vibrant, and ready to thrive in its new environment.

What if my plant arrives damaged?

If your plant arrives damaged, please contact us within 24 hours of delivery with photos of the plant and packaging. We will work with you to find a suitable solution.

How do I care for my new plant?

Each plant has different care requirements. We recommend reviewing our Plant Care Guides for watering, lighting, and maintenance information.

Are your plants suitable for beginners?

Absolutely. Many of our plants are selected specifically for easy care and are perfect for first-time plant owners.

Do you sell pet-friendly plants?

Yes. We offer a dedicated collection of pet-friendly plants that are suitable for homes with cats and dogs.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancellations. Please contact us as soon as possible after placing your order.

Do you offer gift options?

Many of our plants make wonderful gifts. If you would like to include a special message, please contact us after placing your order.

How often should I water my plants?

Watering depends on the plant type, pot size, season, and lighting conditions. We generally recommend checking soil moisture before watering rather than following a strict schedule.

Do you offer returns?

Due to the nature of live plants, return eligibility may vary. Please review our Returns Policy for full details.

How can I contact Luma Garden?

You can reach our support team through our Contact Us page or by email. We aim to respond to all enquiries within 24 business hours.

Still Have Questions?

Our team is always happy to help. Visit our Contact Us page and we'll get back to you as soon as possible. 🌿